StarTech.com SV831GB Datasheet download pdf (Page 25)

Troubleshooting:

Ensure that all cables are well seated. Check that keyboard/mouse

cables are not swapped. Label and bundle the cables for each

computer to avoid confusion when connected to the StarView.

Symptom Possible causes Recommended solutions

No OSD screen sNo power to StarView

sLoose monitor

connection

Monitor not multi-sync

sEstablish power by turning on

computers, wait, press left CTRL

keys several times.

sReconnect monitor

sUse multi-sync monitor

Keyboard error

on boot

sLoose keyboard

connection

sMake sure keyboard cables are

Well seated

Master/slave

does not work

sImproper

installation procedures

sMake sure slave’s CONSOLE is

connected to Master’s PC 1~ PC

8 port

sPress and hold the 1 and 2

push buttons to initiate K/M reset

sRemove any possible power

supply to the slave (unplug all

cables), before connecting it to

the Master

Keyboard

strokes shifted

sThe computer was in

shifted state when last

switched

sPress both SHIFT keys

The á and â

keys do not

work in Manual

Scan

sAll PCs are off or only

one PC is turned on.

Scan mode works for

power-on computers only

sScan type is eye mark

selected but no PC is eye

mark selected in OSD.

sTurn computers on.

sPress any other key to abort

Manual Scan mode.

sSet proper Scan type in OSD

and determine which PCs are

eye mark selected, do it in OSD.

Auto Scan does

not switch PC

and StarView

beeps from

time to time and

red indicator

flashes

sAll PCs are off or only

one PC is turned on.

Scan mode works for

power-on computers only

sScan type is eye mark

selected but no power-up

PC is eye mark selected

in OSD.

sTurn on computers

sSet proper Scan Type in OSD

and determine which PCs are

eye mark selected, do it in OSD.

sPress left CTRL key twice to

abort Auto Scan mode.

sPress any front button to select

a PC, and Auto Scan stops.

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StarTech.com SV831GB Datasheet Page 25

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